Know Your Customer (KYC) is an identity verification process that helps Hsoub prevent fraud, comply with legal requirements, and maintain a secure environment for its users.
Why Is Identity Verification Required?
Identity verification helps Hsoub:
- Comply with legal and regulatory requirements.
- Protect financial transactions and prevent fraud.
- Assist with account recovery if access is lost or compromised.
- Prevent duplicate accounts and identity impersonation.
- Enforce Hsoub's Terms of Use.
- Verify that users are at least 18 years old and eligible to use Hsoub platforms.
If Hsoub requests identity verification, you must complete the process. Once verified, your profile will display your verification status across Hsoub platforms.
How to Verify Your Identity
Go to Hsoub Accounts, then select Identity Verification from the sidebar.
Click Verify Identity to begin the verification process.
Enter the following information exactly as it appears on your identification document:
- First Name and Last Name.
- Country and Date of Birth.
- Select the checkbox to acknowledge the consequences of providing false or inaccurate information.
Click Next.
Upload Your Documents
Click Upload Front of ID and upload a clear image of the front of your identification document.
Review the uploaded image to make sure all information is clearly visible, then click Next.
Click Upload Back of ID and upload a clear image of the back of your identification document.
Review the uploaded image and click Next.
Click Take Selfie to capture a photo of yourself holding your identification document. Make sure your face and all document details are clearly visible.
Review your selfie, then click Submit Verification Request.
A confirmation message will appear once your request has been submitted.
You will be notified of the verification outcome within 48 hours.
Document Requirements
To help ensure your verification request is approved, make sure that:
- All document images are in color, clear, and fully readable.
- Your document information matches your account information, including your name, country, and date of birth.
- Your document clearly displays your photo, full name, address, issue date, expiration date, and an official signature or stamp.
- Your document has not expired.
- Photos are taken directly from the original document without edits or alterations.
- Your document is written in Arabic or English.
Frequently Asked Questions
When Do I Need to Verify My Identity?
Hsoub may request identity verification at any time. If you receive a verification request, you must complete the process.
What If I Don't Have a National ID Card?
You may use another valid government-issued identification document, such as a passport, driver's license, or residence permit.
Will My Personal Information Be Shared with Third Parties?
Your personal information is protected and handled in accordance with Hsoub's Privacy Policy. Submitted information is securely stored and accessed only when necessary to provide services or comply with legal obligations.
When Is My Identity Verification Invalidated?
If you update only your profile picture, your verification status will be automatically reviewed again within 48 hours.
If you change your personal account information, you may be required to verify your identity again and resubmit your documents.